Complaints and Dispute Resolution
If you are dissatisfied with our work, or wish to make a complaint, you should raise it with the partner responsible for the work in the first instance. If your complaint relates to that partner, or remains unresolved after discussion with that partner, you should contact our managing partner. We will make every effort to deal with any complaint as quickly as possible. In the unlikely event that your complaint remains unresolved, the firm is regulated by the Law Society of Ireland which operates its own complaints procedure in relation to the firms it regulates.
If any dispute arises out of our Terms of Business or our retainer (other than a dispute in relation to the amount or payment of our fees) the parties shall attempt to resolve that dispute by mediation in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure. The place of any mediation shall be Dublin, Ireland and the language to be used in the mediation shall be English. Unless otherwise agreed between us, the mediator will be agreed by the parties and in default of agreement within 28 days of the dispute arising, nominated by the President of the Law Society of Ireland.
If mediation is not successful, any dispute between you and us shall, at our election, be referred to arbitration by a sole arbitrator to be appointed by agreement or in default of agreement within 28 days of us electing to refer the dispute to arbitration, by the President of the Law Society of Ireland. Any arbitration which takes place shall be in Dublin and the arbitration proceedings shall be private and confidential. Any such arbitration will be conducted by the arbitrator in accordance with the UNCITRAL Arbitration Rules in force when the dispute is notified to the arbitrator, unless otherwise agreed.
In the UK the firm is regulated by the Solicitors Regulation Authority (SRA) which can assist with a concern you may have. The Legal Ombudsman can also help you to resolve a complaint. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and no more than six years from the date of act/omission, or no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman the relevant contact details are: www.legalombudsman.org.uk, phone: 0300 555 0333, firstname.lastname@example.org, Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.
In the UK the firm is regulated by the Solicitors Regulation Authority (SRA) which can assist with a concern you may have.
Last updated: 5 December 2018