The Outsourcing & Managed Services team at A&L Goodbody is the most experienced and varied practice of its kind in Ireland. We represent major domestic and international businesses in all types of outsourcing and managed services transactions. We have a considerable customer based practice, together with experience acting for suppliers, and as a result understand both sides of the transaction. Our experience covers a broad spectrum of agreements including:

  • Information technology and communications
  • Business processes
  • Back office functions
  • Facilities & property management
  • Financial services outsourcing arrangements and related governance & regulatory considerations

We have particular experience in the financial services sector, where we provide an in-depth understanding of the complex matrix of governance and regulatory issues, which can materially impact the structure and delivery timeframe of transactions.

The team comprises lawyers with specialised experience of the different service delivery models and familiarity of relevant trends and practices developing across all industry sectors. We use this experience and knowledge to offer innovation and achieve synergies and efficiencies for our domestic and international clients.


  • Rabobank

    in relation to the outsourcing of the ACC Bank loan book to Capita.

  • The Royal College of Surgeons in Ireland

    in relation to a 10 year collaboration and outsourced services deal as part of the establishment of a new Malaysian Academic Medical Centre of Excellence in Kuala Lumpur.

  • Tallaght Hospital

    in relation to transcription outsourcing services arrangements.

  • Firstsource

    in relation to the negotiation of its contract for the provision of BPO services to manage the contact centre estate of eircom, Ireland's national fixed line telecoms provider.

  • Ervia

    in relation to various key outsourcing arrangements including the provision of contract centre services with Abtran and various contracts for facilities management services.

  • Bank of Ireland

    in relation to the outsourcing of a fully managed network service in support of the entire group business.